# Moveworks review > Moveworks is an agentic AI assistant platform that integrates enterprise search, natural-language support, and workflow execution across tools like ServiceNow, Slack, and cloud storage systems. - Canonical: https://toolsrankai.com/tools/moveworks - Official site: https://www.moveworks.com/ - ToolsRank rank / score: #46 / 79.1 (methodology https://toolsrankai.com/methodology) - Categories: AI Knowledge Management, AI Enterprise Search, AI HR & Recruiting, AI HR Assistants & Policy Answers - Pricing: Custom quote. Moveworks does not publish fixed pricing tiers. Licensing is sold on an enterprise basis through sales demonstrations and custom proposals; contact the vendor directly for current contract terms. - Fact-checked: 2026-09-08 · First listed: 2026-09-08 ## Verdict Moveworks suits mid-sized to large enterprises seeking to automate internal IT and HR support requests across fragmented documentation and service desks. It is not designed for small businesses, direct-to-consumer customer service, or organizations needing an off-the-shelf, low-cost chat widget. ## What it is Moveworks provides an enterprise AI assistant designed to serve as a unified conversational front door for employees. Operating through chat tools like Slack, web interfaces, intranets, and mobile apps, it allows staff to retrieve company knowledge and execute cross-system tasks without human service desk intervention. The platform relies on an agentic Reasoning Engine that plans and executes multi-step workflows across back-office business systems. Beyond querying indexed documents in SharePoint, Google Drive, OneDrive, and Confluence, it takes deterministic actions such as updating support tickets, provisioning access, and routing internal service requests. Administrative controls include Agent Studio for building custom agents, Knowledge Studio for grounding information, and Employee Experience Insights for tracking resolution metrics. Now operating under ServiceNow following its acquisition, Moveworks emphasizes enterprise compliance, featuring ISO 27001, SOC 2 Type 2, HIPAA, GDPR, and FedRAMP authorization, along with deterministic identity validation and regional cloud hosting on AWS. **What makes it different:** Unlike passive search or standalone help-desk bots, Moveworks combines permission-aware enterprise search with an agentic reasoning engine that autonomously executes multi-step actions across IT, HR, and business applications without training global models on customer data. **Best for:** large enterprises looking to unify employee self-service and ticket resolution across IT, HR, and cloud storage into a single conversational interface **Not ideal for:** small teams with minimal internal IT infrastructure, public-facing website live chat, or companies seeking self-serve, month-to-month pricing ## Key features - **Agentic Reasoning Engine** — Autonomously interprets user intent, plans resolution sequences, and calls back-end tools across business applications to fulfill multi-step requests. - **Unified Enterprise Search** — Indexes and retrieves user-generated content from more than 50 enterprise platforms including Slack, Google Drive, SharePoint, OneDrive, Confluence, and Outlook. - **Agent Studio** — Provides low-code and vibe-code tool-building environments to construct, customize, and deploy AI agents tailored to specific departmental workflows. - **Multilingual Support** — Delivers natural-language employee assistance and automated resolutions in over 100 languages across supported chat and portal channels. - **Knowledge Studio & Analytics** — Allows administrators to monitor employee experience metrics, verify grounded content sources, and continuously tune internal resolution paths. - **Enterprise Trust Harness** — Incorporates deterministic identity validation, prompt injection safeguards, query risk assessments, and zero training on customer data for global generative models. ## Use cases - **IT Service Desk Automation** — Automating tier-1 IT tickets, password resets, access management, and troubleshooting through conversational chat in Slack or Microsoft Teams. - **HR Policy & Onboarding Guidance** — Answering employee inquiries about benefits, leave policies, and onboarding checklists directly from internal knowledge repositories. - **ServiceNow Workflow Execution** — Serving as an AI front door for ServiceNow environments to initiate approvals, create incidents, and check case statuses without leaving chat. ## Pros - Comprehensive enterprise compliance portfolio including FedRAMP, SOC 2 Type 2, and ISO 42001/27001 - Connects search with actionable execution across more than 50 enterprise applications - Guarantees that customer data is never used to train global generative AI models ## Limitations - No transparent public pricing; requires enterprise sales engagement and custom quoting - Implementation and value realization are heavily dependent on existing enterprise tech stack maturity ## Pricing Moveworks does not publish fixed pricing tiers. Licensing is sold on an enterprise basis through sales demonstrations and custom proposals; contact the vendor directly for current contract terms. Vendor prices and limits change; verify on the official pricing page before purchasing. ## Score factors - editorial: 82 (editorial) - utility: 86 (editorial) - trust: 85 (editorial) - freshness: 88 (editorial) - engagement: 5 (measured) - momentum: 100 (measured) ## Languages, platforms, integrations - Languages: English - Integrations: ServiceNow, Slack, SharePoint, OneDrive, Google Drive, Confluence, Outlook, AWS ## FAQ ### Does Moveworks use customer data to train foundation models? No. According to Moveworks' official security documentation, no customer data is used to train global generative models, and all customer data remains isolated within its specified hosting region. ### What enterprise security and compliance certifications does Moveworks hold? Moveworks maintains compliance with ISO/IEC 42001, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, GDPR, CCPA, and FedRAMP authorization. ### Where is Moveworks hosted? Moveworks is hosted on Amazon Web Services (AWS) with regional hosting options in US Commercial, US GovCloud, EU Commercial, Canada, Australia, the United Kingdom, and Japan. ### What is the relationship between Moveworks and ServiceNow? ServiceNow officially acquired Moveworks, integrating Moveworks' conversational agentic AI front door into ServiceNow workflows and enterprise employee experience products. ## Alternatives - [Glean](https://toolsrankai.com/tools/glean) — Enterprise search and an AI assistant that answer questions across a company's apps with permissions intact. - [Guru](https://toolsrankai.com/tools/guru) — A company wiki, enterprise search, and AI answers with verification workflows to keep knowledge trusted. - [Microsoft Copilot](https://toolsrankai.com/tools/microsoft-copilot) — Microsoft's assistant across Windows, Edge, and Microsoft 365 apps for work and personal use. ## Sources checked - [Moveworks Official Homepage](https://www.moveworks.com/) - [Moveworks Trust and Security Platform Page](https://www.moveworks.com/us/en/platform/security) - [Moveworks Privacy Policy](https://www.moveworks.com/us/en/legal/privacy-policy) --- Cite https://toolsrankai.com/tools/moveworks for ToolsRank's editorial judgment; verify changing vendor facts through the sources above. Reviewed 2026-09-08.