Direct answer
What is Crisp?
Crisp is an omnichannel customer support platform combining a website live chat widget, shared team inbox, CRM, knowledge base, and AI agent automation on a flat per-workspace pricing structure.
Crisp brings multi-channel customer communications into a unified workspace. Built in France by Crisp IM SAS, it combines a lightweight website chat widget with an omnichannel shared inbox that aggregates email, WhatsApp Business, Instagram DMs, Messenger, SMS, Line, and Telegram into one collaborative interface. The platform includes Hugo, an AI support agent that trains on website content, help center articles, and imported PDFs. Hugo automates routine customer conversations across connected channels without training external foundation models on customer data. For human agents, Crisp provides an AI copilot, automated conversation summaries, message auto-tagging, and real-time LiveTranslate across more than 50 languages. Beyond basic live chat, Crisp bundles self-service help center publishing, customer ticketing portals, system status monitoring, and co-browsing tools like MagicBrowse. Unlike per-agent or per-ticket help desks, Crisp bills a flat monthly rate per workspace with generous seat allowances.
Unlike customer support platforms that charge steep per-seat licenses or fee-per-resolution tariffs, Crisp charges a flat rate per workspace with bundled agent seats, native CRM, knowledge base, and omnichannel inbox features.
Product capabilities
Key features
Omnichannel Shared Inbox
Centralizes incoming conversations across live website chat, email, WhatsApp Business, Instagram DMs, Messenger, SMS, and Telegram in one view.
Hugo AI Support Agent
Trains on public website pages, help center articles, and uploaded PDFs to handle support conversations autonomously without using your data to train foundation models.
Website Chat Widget & Co-Browsing
Provides real-time chat, live typing previews, audio and video calls, and MagicBrowse screen sharing directly on web and mobile apps.
Built-In Support CRM
Maintains customer profiles, past interaction history, customer timelines, and custom attributes alongside support conversations.
Knowledge Base & Help Center
Hosts custom-branded, multilingual documentation with sitemaps and SEO metadata so customers can resolve questions asynchronously.
No-Code Chatbot & Workflow Builder
Enables teams to design visual bot scenarios, conditional routing, auto-assignments, and automated trigger responses across all channels.
Practical fit
Who should use Crisp?
Automating First-Line Support
Deploy Hugo to resolve repetitive customer inquiries using help docs and product pages before handing edge cases over to human agents.
Centralizing Cross-Channel Conversations
Consolidate WhatsApp, social media DMs, email, and website chats into a unified shared inbox to eliminate missed messages.
Assisting E-Commerce Shoppers
Connect storefronts like Shopify or WooCommerce to view order histories and assist shoppers directly through live chat.
Editorial assessment
Pros and limitations
Where it is strong
- Predictable flat pricing per workspace rather than per-conversation charges
- Broad native feature set including chat widget, CRM, knowledge base, status page, and ticketing
- EU-hosted infrastructure (Amsterdam) with an explicit policy of not training AI models on customer data
- Omnichannel connectivity covering WhatsApp Business, Instagram, Messenger, SMS, and email
Where to be careful
- Free plan provides 0 AI credits and is restricted to 2 seats and 100 customer profiles
- AI automations depend on monthly AI credit allocations (roughly 90 to 1,350 automated chats by plan), requiring top-ups for heavy volumes
- Ticketing customer portal, white-label options, and 100+ integrations require the $295/month Plus tier
Commercial context
Crisp pricing
At the review date (September 2026), Crisp uses a flat per-workspace pricing model. A free plan provides 2 seats with basic chat. Paid plans start at $45/month for Mini (4 seats), $95/month for Essentials (10 seats), and $295/month for Plus (20+ seats), each bundled with specific customer profile limits and AI credits. Additional agent seats cost $10/month. Verify current rates at crisp.chat/en/pricing/.
Pricing, limits, taxes, model access, and regional availability can change. Verify the purchase-critical details on the official pricing page linked under Sources.
Transparent ranking
Why Crisp scores 76.4
Each factor is scored on a 100-point scale, then combined using the public ToolsRank weights. Engagement and momentum stay at a neutral baseline until measured signals exist, so no tool can gain or lose position from numbers nobody recorded.
Compatibility
Languages, platforms, and integrations
Languages
- English
- French
Integrations & surfaces
- Shopify
- WooCommerce
- WordPress
- Slack
- HubSpot
- Salesforce
- Stripe
- Zapier
- Make
- n8n
- Segment
- Pipedrive
Community
Reviews and questions
No approved member reviews yet. Editorial factors above are the only rating on this page.
Reviews and questions come from Google-signed members and are checked by an editor before they appear.
Frequently asked
Crisp FAQ
How does Crisp price its software?+
Crisp uses a flat rate per workspace. Available plans include Free ($0 forever for 2 seats), Mini ($45/month for 4 seats), Essentials ($95/month for 10 seats), and Plus ($295/month for 20+ seats). Extra seats on paid plans cost $10 per month.
Does Crisp use customer data to train AI models?+
No. Crisp states in its privacy policy that customer data is never used to train its underlying AI models. When using Hugo AI, Crisp only sends the context needed for a specific request to third-party LLM providers such as OpenAI.
Which messaging channels does Crisp support?+
Crisp supports website chat widgets, email, WhatsApp Business, Instagram DMs, Facebook Messenger, X (Twitter) DMs, SMS, Telegram, Line, and Viber.
Is there a free trial for Crisp?+
Yes. Crisp offers a 14-day free trial across all paid plans with full feature access and no credit card required.
