Direct answer
What is Glean?
Glean connects to workplace apps to deliver permission-aware search and an AI assistant that answers with citations to internal documents, tickets, and messages.
Glean indexes content from tools such as Google Workspace, Microsoft 365, Slack, Jira, Confluence, and many SaaS systems, enforcing the source permissions at query time. Its assistant answers questions with citations, and newer agent capabilities let teams automate workflows over that knowledge. It is deployed by IT for whole organisations rather than adopted by individuals.
Deep connector coverage and permission enforcement across enterprise systems, making it a serious company-wide knowledge layer rather than a document chat tool.
Product capabilities
Key features
Connectors
Index content from a large catalogue of workplace applications.
Permission-aware search
Results respect each source system's access controls.
AI assistant with citations
Answers questions and links to the underlying documents.
Agents
Build assistants and automations over company knowledge on eligible plans.
Practical fit
Who should use Glean?
Employee onboarding
New hires find policies, owners, and history without asking around.
Support and IT deflection
Internal questions answered from tickets and docs.
Sales knowledge
Surface decks, deals, and product answers in context.
Editorial assessment
Pros and limitations
Where it is strong
- Broad connector ecosystem
- Strong permission enforcement
- Cited answers
- Enterprise administration
Where to be careful
- Enterprise pricing only
- Requires IT-led deployment
- Value depends on connected content quality
Commercial context
Glean pricing
Glean is sold to organisations on quoted per-user contracts; there is no self-serve price list at the review date. Contact sales through the official site for a quote.
Pricing, limits, taxes, model access, and regional availability can change. Verify the purchase-critical details on the official pricing page linked under Sources.
Transparent ranking
Why Glean scores 80.6
Each factor is scored on a 100-point scale, then combined using the public ToolsRank weights. Engagement and momentum stay at a neutral baseline until measured signals exist, so no tool can gain or lose position from numbers nobody recorded.
Compatibility
Languages, platforms, and integrations
Languages
- Multilingual search and answers
Platforms
- Web
- Desktop
- Browser extension
- Slack
- Mobile
Integrations & surfaces
- Google Workspace
- Microsoft 365
- Slack
- Jira
- Confluence
- Salesforce
- GitHub
- ServiceNow
Community
Reviews and questions
No approved member reviews yet. Editorial factors above are the only rating on this page.
Reviews and questions come from Google-signed members and are checked by an editor before they appear.
Frequently asked
Glean FAQ
What is Glean best for?+
Glean is best for organisations that need permission-aware search and a cited AI assistant across many workplace applications.
Is Glean free?+
No. Glean is sold on quoted enterprise contracts at the review date; contact sales for pricing.
How does ToolsRank score Glean?+
ToolsRank combines editorial quality, practical utility, trust and transparency, freshness, engagement quality, and momentum. Paid placement never changes the organic score.
