Enterprise agentic AI platform for building, orchestrating, and governing conversational AI agents
Full evaluationGlossary · Updated Sep 2, 2026
Guardrails
Controls that constrain what an AI system will do or say, such as topic limits, content filters, action permissions, and approvals.
Definition
Guardrails include input and output filters, allowed-tool lists, rate limits, refusal policies, and human approval steps for risky actions. In agents they define which actions can run automatically and which need a person. Good guardrails are testable and logged, and they are tuned to the application's risk rather than applied generically.
Why it matters when choosing a tool
A tool's guardrails determine how safely it can face customers or act on your systems; ask how they are configured, tested, and audited.
Where you will meet it
AI Customer Support, AI Agent & Chatbot Builders, AI Legal & Contracts
Related terms
AI agent · System prompt · Evaluation (evals) · Hallucination
Tools where this matters
Reviewed products in the related categories
Enterprise voice AI platform for automated inbound and outbound phone calls
Full evaluation
Omnichannel customer support platform with shared inbox, website chat, and AI agent workflows
Full evaluation
Conversational AI and agent platform combining LLM reasoning with deterministic business logic
Full evaluation
Open-source agent development framework for building, debugging, and deploying production AI agents.
Full evaluation
Enterprise iPaaS and AI orchestration platform for governed workflows and autonomous agents.
Full evaluation