Direct answer
What is Moveworks?
Moveworks is an agentic AI assistant platform that integrates enterprise search, natural-language support, and workflow execution across tools like ServiceNow, Slack, and cloud storage systems.
Moveworks provides an enterprise AI assistant designed to serve as a unified conversational front door for employees. Operating through chat tools like Slack, web interfaces, intranets, and mobile apps, it allows staff to retrieve company knowledge and execute cross-system tasks without human service desk intervention. The platform relies on an agentic Reasoning Engine that plans and executes multi-step workflows across back-office business systems. Beyond querying indexed documents in SharePoint, Google Drive, OneDrive, and Confluence, it takes deterministic actions such as updating support tickets, provisioning access, and routing internal service requests. Administrative controls include Agent Studio for building custom agents, Knowledge Studio for grounding information, and Employee Experience Insights for tracking resolution metrics. Now operating under ServiceNow following its acquisition, Moveworks emphasizes enterprise compliance, featuring ISO 27001, SOC 2 Type 2, HIPAA, GDPR, and FedRAMP authorization, along with deterministic identity validation and regional cloud hosting on AWS.
Unlike passive search or standalone help-desk bots, Moveworks combines permission-aware enterprise search with an agentic reasoning engine that autonomously executes multi-step actions across IT, HR, and business applications without training global models on customer data.
Product capabilities
Key features
Agentic Reasoning Engine
Autonomously interprets user intent, plans resolution sequences, and calls back-end tools across business applications to fulfill multi-step requests.
Unified Enterprise Search
Indexes and retrieves user-generated content from more than 50 enterprise platforms including Slack, Google Drive, SharePoint, OneDrive, Confluence, and Outlook.
Agent Studio
Provides low-code and vibe-code tool-building environments to construct, customize, and deploy AI agents tailored to specific departmental workflows.
Multilingual Support
Delivers natural-language employee assistance and automated resolutions in over 100 languages across supported chat and portal channels.
Knowledge Studio & Analytics
Allows administrators to monitor employee experience metrics, verify grounded content sources, and continuously tune internal resolution paths.
Enterprise Trust Harness
Incorporates deterministic identity validation, prompt injection safeguards, query risk assessments, and zero training on customer data for global generative models.
Practical fit
Who should use Moveworks?
IT Service Desk Automation
Automating tier-1 IT tickets, password resets, access management, and troubleshooting through conversational chat in Slack or Microsoft Teams.
HR Policy & Onboarding Guidance
Answering employee inquiries about benefits, leave policies, and onboarding checklists directly from internal knowledge repositories.
ServiceNow Workflow Execution
Serving as an AI front door for ServiceNow environments to initiate approvals, create incidents, and check case statuses without leaving chat.
Editorial assessment
Pros and limitations
Where it is strong
- Comprehensive enterprise compliance portfolio including FedRAMP, SOC 2 Type 2, and ISO 42001/27001
- Connects search with actionable execution across more than 50 enterprise applications
- Guarantees that customer data is never used to train global generative AI models
Where to be careful
- No transparent public pricing; requires enterprise sales engagement and custom quoting
- Implementation and value realization are heavily dependent on existing enterprise tech stack maturity
Commercial context
Moveworks pricing
Moveworks does not publish fixed pricing tiers. Licensing is sold on an enterprise basis through sales demonstrations and custom proposals; contact the vendor directly for current contract terms.
Pricing, limits, taxes, model access, and regional availability can change. Verify the purchase-critical details on the official pricing page linked under Sources.
Transparent ranking
Why Moveworks scores 79.1
Each factor is scored on a 100-point scale, then combined using the public ToolsRank weights. Engagement and momentum stay at a neutral baseline until measured signals exist, so no tool can gain or lose position from numbers nobody recorded.
Compatibility
Languages, platforms, and integrations
Languages
- English
Integrations & surfaces
- ServiceNow
- Slack
- SharePoint
- OneDrive
- Google Drive
- Confluence
- Outlook
- AWS
Community
Reviews and questions
No approved member reviews yet. Editorial factors above are the only rating on this page.
Reviews and questions come from Google-signed members and are checked by an editor before they appear.
Frequently asked
Moveworks FAQ
Does Moveworks use customer data to train foundation models?+
No. According to Moveworks' official security documentation, no customer data is used to train global generative models, and all customer data remains isolated within its specified hosting region.
What enterprise security and compliance certifications does Moveworks hold?+
Moveworks maintains compliance with ISO/IEC 42001, ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, ISO/IEC 27701, SOC 2 Type 2, CSA STAR Level 2, GDPR, CCPA, and FedRAMP authorization.
Where is Moveworks hosted?+
Moveworks is hosted on Amazon Web Services (AWS) with regional hosting options in US Commercial, US GovCloud, EU Commercial, Canada, Australia, the United Kingdom, and Japan.
What is the relationship between Moveworks and ServiceNow?+
ServiceNow officially acquired Moveworks, integrating Moveworks' conversational agentic AI front door into ServiceNow workflows and enterprise employee experience products.
